Motion Forward LLC (“Motion Forward,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a moving quote, schedule services, communicate with us, or otherwise use our services.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, current and destination addresses, moving dates, service details, information about items being moved, quote and estimate information, scheduling information, payment and transaction information, communications with Motion Forward LLC, and other information you provide when requesting or receiving our services.
We may also automatically collect certain information when you use our website, including browser type, device information, IP address, website activity, cookies, and similar technical information.
HOW WE USE YOUR INFORMATION
We may use your information to prepare and provide moving quotes and estimates; schedule and coordinate moving and move-management services; communicate with you regarding inquiries, quotes, appointments, or moves; provide our services; process payments; maintain business records; send service-related communications; respond to customer-service requests; improve our website and services; prevent fraud; and comply with applicable legal obligations.
MOTION FORWARD LLC SMS PROGRAM
By providing your phone number and opting in, you agree to receive text messages from Motion Forward LLC regarding your moving quote, scheduling, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe or HELP for assistance. You may also contact us at 936-657-0094. Carriers are not liable for delayed or undelivered messages. For more information about how we handle your information, please review our Privacy Policy.
Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers when necessary to facilitate communications or provide services to you, subject to appropriate privacy protections.
HOW WE SHARE INFORMATION
We may share information with trusted service providers that assist us in operating our business, including customer-management platforms, payment processors, website providers, communications providers, scheduling systems, and other vendors necessary to provide our services.
We may also disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of Motion Forward LLC, our customers, or others.
We do not sell your personal information.
PAYMENT INFORMATION
Payment processing may be performed through third-party payment processors. Motion Forward LLC may not directly store complete payment-card information when transactions are processed through these providers.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate properly, understand website usage, improve user experience, and help protect against spam or fraudulent activity. Our website may also use services such as Google reCAPTCHA.
DATA SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
YOUR CHOICES
You may contact us to request that we update or correct personal information you have provided, subject to applicable legal and record-retention requirements. You may opt out of text communications by replying STOP.
CHILDREN’S PRIVACY
Our services are intended for adults seeking moving and related services. We do not knowingly collect personal information directly from children under 13 through our website.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
CONTACT US
Motion Forward LLC
Phone: 936-657-0094
Email: customerservice@4wardllc.net
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